When I began working at Brighton & Hove Albion Football Club as a Level 3 Business Administration Apprentice, I didn’t fully understand what an apprenticeship was or what it could lead to. I had worked in retail before and briefly studied at university, but I was still unsure where I was heading. What drew me to the role was the chance to learn in a professional environment while developing real, transferable skills. From the very beginning, it felt like a step in the right direction.
The experience quickly became more valuable than I could have imagined. Working in the club’s ticketing team gave me a unique view of how a professional football organisation operates behind the scenes. I was responsible for supporting day-to-day ticketing operations, assisting customers, managing data, and helping to deliver a smooth matchday experience. It was a fast-paced environment that demanded precision, clear communication and teamwork. I developed confidence and learned the importance of attention to detail and reliability. Every day brought new challenges, and each one helped me grow both personally and professionally. I realised early on that I enjoyed learning through doing. The combination of hands-on work and structured study suited me perfectly. I was able to apply what I learned immediately, which made the experience both practical and rewarding.
The support I received from colleagues helped me build a strong foundation in communication, organisation and problem solving, skills I still rely on today. However, my time at the club did not end as planned. When my employment contract was not extended, I was unable to complete my apprenticeship. It was disappointing, and for a while it felt like a setback. I had worked hard and made real progress, but the experience stopped before I could officially finish. Looking back, that moment became a turning point. It made me realise how crucial stability and support are for apprentices, and how much of an impact an employer’s commitment can have on someone’s future.
That experience inspired me to take a different path. I did not want other apprentices to face the same uncertainty I had, and I wanted to make it easier for businesses to offer meaningful opportunities. I decided to start my own recruitment business focused on helping small and medium sized enterprises take on apprentices for the first time. My goal was to remove the confusion and complexity that often discourages smaller employers from getting involved. Through my business, I now work closely with companies to help them understand how apprenticeships work, access funding, and find the right candidates. I also support apprentices as they begin their journeys, making sure they are set up to succeed. It is rewarding to see both sides benefit.
Businesses gain motivated, capable team members, and apprentices gain experience that can change the direction of their lives. Every time I see an apprentice thrive, it reminds me of my own journey. Even though I didn't complete my qualification, the lessons I learned there continue to guide me. The experience taught me resilience, adaptability and the value of opportunity.
It showed me that progress does not always follow a straight line, and that sometimes the most challenging moments lead to the most meaningful work.
Now, through my business, I am proud to help others find those opportunities and to show employers the difference apprenticeships can make. I may not have finished my apprenticeship, but it gave me everything I needed to build something lasting and to make sure others can finish what they start.
Written by
James Kimble, Managing Director, Aspo Recruitment.